Helpline Number - 07316981930

Address

152, Muttakipur, IIM Road, Near Eldeco Regalia Lucknow - 226013

Sales & Info

Email:  sales@utilitygadgets.in
Phone:  +(91) 7080925640

Service

Email: service@utilitygadgets.in
Phone: +(91) 7307953253

CONTACT US

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Frequently Asked Questions

Is installation user-friendly?

Yes—the systems are designed for straightforward DIY installation with detailed instructions, making setup easy for most users.

Do the systems work during power outages?

Yes, they include built-in rechargeable batteries (e.g., 20–24 hours backup for Secure-12) to ensure continued protection during power loss

Are there business or franchise opportunities?

Yes—UG actively seeks dealers and distributors across India to expand their smart security network

What is the process for placing an order?

Please outline whether you offer an online ordering system, how customers can add products to cart, checkout procedures, accepted payment methods, shipping times, and order tracking options. We also Offer an offlibe Ordering system by Call, WhatsApp and Email (Click here to contact us)

Clarify terms for product returns, refund eligibility, warranty coverage (duration and conditions), and how customers can initiate claims or exchanges.

Please outline whether you offer an online ordering system, how customers can add products to cart, checkout procedures, accepted payment methods, shipping times, and order tracking options. We also Offer an offlibe Ordering system by Call, WhatsApp and Email (Click here to contact us)

Is customer support available?

Indicate support channels—email, phone, live chat—and hours of operation (e.g., Monday–Friday, 10:30 AM to 6 PM IST).

Do UG products work without Wi‑Fi or mobile data?

Many of our smart alarm systems are designed with both online and offline functionality. Even if your Wi‑Fi or mobile network goes down, core alert features—like local sirens or personal panic buttons—remain operational. For seamless connectivity, we recommend keeping the device linked to stable internet when possible.

How long does the battery last, and how is it recharged?

Battery life depends on product usage. Typically, rechargeable units last a few days to a few weeks on a full charge. We include charging instructions and battery lifespan estimates in your product manual. If your unit supports removable batteries, replacements are easily available online or at electronics retailers.

Can multiple users register with the same alarm system?

Yes—our systems allow multiple authorized users (e.g., family members) to access settings or trigger alerts. This is especially handy for households with multiple caregivers or elderly residents, ensuring everyone stays connected.